Rider Survey – Huron Shores Area Transit

Last year was Huron Shores Area Transit’s first full year of post-pandemic operations. As we continue to build the transit system, it seems like the right time to get feedback from our passengers. Your responses will be used to make this service better.

Items marked with an asterisk (*) are required. Thank You.

1. When was your first trip on Huron Shores Area Transit (HSAT)? (check one) *

2021
2022
2023

2. Which day of the week do you typically ride the HSAT bus? (check one) *

Tuesday
Thursday
Both days

3. For what types of reasons have you used the bus? (check all that apply) *

4. Have you transferred from HSAT to/from a neighbouring transit system, like Strathroy-Caradoc? *

Yes
No

4b. If YES, which one(s)?

5. Have you taken the Route 4 bus to Grand Bend and transferred to one of our other routes? (check all that apply) *

Route 1 Sarnia to Grand Bend via Lambton Shores
Route 2 Grand Bend to London via South Huron & Lucan
Route 3 Grand Bend to Goderich via Bluewater
Not applicable

6. Where do you travel most with our bus? *

7. Our Route 4 bus runs Tuesday and Thursday at 11:50 am and 2 pm. Are there days or times that would work better for you? (check all that apply) *

8. What times would the bus need to pick you up and drop you off to allow you to use the transit system for work? *

9a. The bus travels to Strathroy and back. Would it serve your needs better if the bus travelled to Lucan and London or to Sarnia? *

Yes – to Lucan and London
Yes – to Sarnia
No – keep it going to Strathroy

9b. Do you have any additional feedback regarding QUESTION 9 and where you'd like to travel?

10. What would cause you to ride the bus more often? (check all that apply) *

11. Of the items you checked in QUESTION 10, which is the MOST important factor to you? (pick one) *

ABOUT YOU

This information is collected to give us a typical profile. It cannot identify you as an individual.

In what community do you live? (check one) *

If Other above, enter community in text box below

Which best describes you? (check one) *

Are you a high school, college or university student? *

Yes
No

What is your age? (check one) *

Do you have any mobility challenges? (check one) *

Yes
No

Share your name and contact information with us to win one of ten $25 Smart Cards, the equivalent of 5 FREE rides!

If you wish to remain anonymous that's fine too, but your survey will not be entered into the Smart Card winners circle.

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