Fares + Smart Cards

Same Fare Everywhere

It’s easy and affordable to ride! All route fares are $5 and transfers between routes are free. Children 12 years and under ride free when accompanied by an adult.

Please have the exact change of $5 ready when you board, as our drivers are unable to make change.

Smart Cards – Go Cashless!

Smart Card imageSmart Cards are easy and flexible. A Smart Card can be loaded with a month’s worth of fare money and you simply tap the terminal by the front door of the bus to pay for your ride. Your fare is automatically deducted from the card’s balance.

Smart Cards are available in amounts of $25 and $50 or as a $50 Monthly Pass (adult, senior or student) good for unlimited rides over a 31-day period.

Where To Get Your Smart Card

  1. Sobeys in Grand Bend (a full list of retailers will be published soon).
  2. Online at hsat.usetransit.com. Check out the instructions below or download How-to-Order-Your-Smart-Card (PDF).
  3. Customer Service at 519-243-1400 extension 8108.

Order your Smart Card through Transitfare and we can mail it out to you or you can pick up at the Welcome Centre (1-81 Crescent Street, Grand Bend).

The benefits of ordering online, include setting up a Transitfare Account through which you can manage multiple Smart Cards (great for families), add additional dollar value to card from home, check a card balance at any time, set up auto-renewal and auto-reload, report and block a lost or stolen card and transfer the unused balance over to a replacement card.

You can download and print these instructions - How-to-Order-Your-Smart-Card (PDF)

Step 1. Create a Transitfare Account

You will need:

  • an email account
  • a Visa, MasterCard or American Express(AMEX), or Debit Visa
  • an 8-character password (must include one uppercase letter, one lowercase letter, one digit, and one special character)

Go online to https://hsat.usetransit.com/

  • Click “REGISTER” to begin.
  • Complete the form and click  “Sign Up”
  • Read the Terms & Condition pop-up and click "I AGREE".
  • You will receive an email to confirm your registration. Click the blue "COMPLETE REGISTRATION" link in the email to complete the setup.

Congratulations, you now have a Transitfare Account through which you can order and manage your Smart Card.

a. TRANSIT ACCOUNT DASHBOARD

• Go to https://hsat.usetransit.com/ and LOGIN to your Transitfare Account.

• Click “TRANSIT ACCOUNTS” on the left menu.

• Click “+ ADD NEW TRANSIT ACCOUNT”.

picture of linking existing smart cardb. CREATE NEW TRANSIT ACCOUNT

• Click “+ADD NEW PAYMENT METHOD”.

• The system needs you to setup a payment method before selecting the dollar value to add to the Smart Card.

You can have multiple “Transit Accounts” in a single “Transitfare Account”. Each Transit Account is linked to a Smart Card.

picture of payment method screen
c. ADD NEW PAYMENT METHOD

• Complete the credit card or debit Visa information form. Click “SAVE NEW CARD”.

• A small charge of $0.50 is used to verify the connection between your Transit Account and your payment card. It is refunded within seven days.

picture of selecting a new transit pass
d. SELECT NEW TRANSIT PASS
• Click "+SELECT THIS PASS" to continue.
picture of select product
e. ADD “PRODUCT” TO YOUR NEW TRANSIT ACCOUNTProduct is the term Transitfare uses to refer to the dollar amount and/or type of card you select (i.e. $25 set amount or a One Month Pass).

• Click “+SELECT” beside the Smart Card dollar amount and/or type you want.

• The one month pass provides unlimited trips in a 31 day period for $50. If on day 31 you had $5 left on your card, your next month’s $50 would not be used until that remaining $5 balance was used. The monthly pass is the most affordable option if you plan on using the bus more than 10 times in a month.

• The $25 (5 trips) or $50 (10 trips) are set values. The card never expires; the dollar value simply gets used over time.

picture of select delivery option screenf. SELECT DELIVERY OPTION TO COMPLETE YOUR ORDER

When you complete this step, Huron Shores Area Transit receives your order. We setup a Smart Card with your selected dollar value and have it ready for pick-up at the Welcome Centre in Grand Bend OR mail it out to you.

• If you select delivery by Canada Post, PLEASE BE SURE to give us your full and complete postal address!

• In our example here, we’ve opted to pick up at the Welcome Centre. The final step is to click “+SELECT THIS CARD” beside your payment method.

• You will then be given the option to give the Smart Card a nickname and click “PURCHASE”.

• It’s a good idea if you have multiple Smart Cards in your household, to give each a nickname.

Go online to https://hsat.usetransit.com/

  • Click “REGISTER” to begin.
  • Complete the form and click  “Sign Up”
  • Read the Terms & Condition pop-up and click "I AGREE".
  • You will receive an email to confirm your registration. Click the blue "COMPLETE REGISTRATION" link in the email to complete the setup.

Click “Transit Accounts” on the left menu.

Click “Link An Existing Smart Card.” This will allow you to add your existing Smart Card to your user account.

picture of linking existing smart card

  • Please enter your Smart Card ID and the 4-digit activation number found on the back of the card
picture of card ID prompt

Click “Link Card”

Click “Ok” to proceed.

  • Multiple Smart Cards can be added to a single user account. To add another existing Smart Card to your account click on the blue “+” button in the bottom corner of the Transit Accounts page.

This step outlines the additional features and reporting that can be accessed through your Transit account.

  1. The Usage and Purchases section can help you view transactions on your account. On this dashboard, you can view all balances loaded and the usage of the card.
  • You can also select the various months for reporting.
  • Using the “My Account” tab on the Home Screen, you can review your personal information.

picture of My Account Profile

Shipping Address

The “Shipping Address” link on this page will allow you to add a shipping address.

The address can be added by clicking “Add a shipping address.” or the blue pencil circle beside Shipping Address. Then enter all of the Shipping Address information and click “Save.”

Change Password

The change password section allows you to change the password on your Huron Shores Area Transit login.

picture of Change Password screen

  • If you ever forget your password, please use the “Forgot your password?” link.

This will take you to a screen where you can enter your email address, which was used to register with Huron Shores Area Transit.  You will receive an email with a password reset link.

The password reset link will take you to the password reset screen.

Here, you can set a new password.

What if I lose my Smart Card?

Visit https://hsat.usetransit.com/

  • Go to Transit Accounts and click on “Report Card Lost/ Stolen Cards”
  • Enter your Smart Card ID and click on “Next Step” as shown below. In case you do not remember or have your Smart Card ID, you can find it on the “Report Card Lost/Stolen” screen
  • After you click “Confirm”, the locations for Smart Card Pickup are displayed.
  • Once you select the municipal location, the card that is reported lost will be blocked.

Once a card has been blocked, there is no way to activate it again and will remain blocked.

Contact Customer Service at 519-243-1400 ext. 8108 for one of our team members to assist you with cancelling the card and ordering a new one.

Smart Card

  • Tap your smart card on the top & centre of the console.
  • Wait for the single beep
  • The green light will appear which indicates a successful tap
Picture of the console showing a red circle where to tap the smart card

Transfers

  • Hold the QR code 4″-12″ away from the screen at the bottom of the console
  • Wait for the single beep
  • The green light will appear which indicates a successful scan

picture of where to scan for transfer