Fares + Smart Cards

Local trips are $5 and long-distance trips are $10. Transfers between buses is free. Children 12 and under ride free when accompanied by an adult.

Check the cost of any trip using our easy-to-use online fare calculator. Or use this handy printable fare chart (PDF) you can download and post on the fridge!

Smart Cards – Go Cashless!

Smart Card imageA Smart Card can be loaded with a month’s worth of fare money, and you simply tap the terminal by the front door of the bus to pay for your ride (tap when you get on and exit the bus, so the system can calculate the correct fare). Your fare is automatically deducted from the card’s balance.

  • Monthly Pass Holders – tap ONCE only when you get on the bus.
  • Regular Smart Card holders TAP ON and TAP OFF for the correct fare to be charged.
  • Smart Cards are available in amounts of $25 and $60 or as a $80 Monthly Pass (adult, senior or student) good for unlimited rides over a 31-day period.

How To Get A Smart Card

  1. Sobeys in Grand Bend (a full list of retailers will be published soon).
  2. Order online (see below).
  3. Customer Service at 519-243-1400 extension 8108.

Order Online

Complete the form below and we’ll mail you a Smart Card Package with simple instructions on setting up your Smart Card  and managing your account.

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ADDRESS INFORMATION

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If you are ordering 5 or more cards for an organization, please let us know the total number of cards you would like in the Comment box below.

Help Managing Your Smart Card

Click here to download print instructions (PDF).

1. Create Transit Account

Sign Up ScreenGo online to https://hsat.usetransit.com/

  • Click “SIGN UP”.
  • Complete the form and click “SIGNUP”.
  • Read the “TERMS & CONDITIONS” pop-up and click “I AGREE”.
  • Go to your email program. You will receive an email to confirm your registration. Click the blue “COMPLETE REGISTRATION” link in the email.
  • You are prompted to sign into the system again, but this time set up a password that will be used with your email for future login.

2. Link the Smart Card to the Transit Account

  • Link Smart Card to Transit AccountFrom the Dashboard, click “Add New transit account”.

Note: The three dots on the right of the blue header gives access to the system menu.

  • On the next screen, click “+LINK AN EXISTING SMART CARD”.
  • On the next screen, enter the Smart Card ID and click “Next”.
  • On the next screen, enter the Smart Card Verification Code and click the “LINK CARD” button to complete.

 

Smart Card ID – back of the card, lower left corner.

4-Digit Verification Code – back of the card, lower right corner.

3. Buy a Product or Fare Amount

  • Click the light violet circle with the white arrows to display the Card Info and the Purchase, Auto Reload, and Card-specific menu buttons.
  • Click the “Purchase” button.
  • The following screen shows the amounts you can purchase and add to the card.
  • Select an amount and click “Next”.

 Fare Options

The one-month pass provides unlimited trips every 31 days for $50. If on day 31 you still had $5 left on your card, your next month’s $50 would not be used until that remaining $5 balance was used.

The monthly pass is the most affordable option if you use the bus more than ten times in one month.

The $25 (5 trips) or $50 (10 trips) options are set values. The dollar value gets used over time.

Smart Cards do not expire.

4. Add a Payment Method to Complete Purchase

  • Click the “+Add New Payment Method” to the account to complete the fare purchase.
  • Enter the credit card or debit Visa information. Click “SAVE”.
  • A small charge of $0.50 is used to verify the connection between your Transit Account and your payment card. It is refunded within seven days.
  • Click “Accept” to continue.

Congratulations! You have successfully added a method of payment to your account.

5. Complete Your Purchase

  • Click the circle below the payment method icon to select the method of payment (you can have multiple methods set up in your account). In our example it’s Visa.
  • Click the “Next” button.
  • The following confirmation screen shows your selected fare amount.
  • Click the “Purchase” button to finalize adding a fare dollar amount to the Smart Card.

From the Dashboard, click the light violet circle with the arrows to display Card associated tasks like:

  • adding dollar value to the card,
  • setting it to auto reload,
  • reporting a lost or stolen card and
  • viewing transaction history.

Report Lost or Stolen Card

If you lost your Smart Card, you can block it and have the remaining transit passes and/or balance transferred to a new Smart Card.

  • Click the right button with the three dots.
  • Click "Report Lost or Stolen"
  • Enter the Smart Card's ID number (hint - it is displayed in the image above).
  • Select the best option to solve your problem.
  • Lost Card: Transfer the remaining balance to a new card.
  • Stolen Card: If you think your card was stolen, you can block the card and it will not be able to be used by any one at any time.
  • Follow the directions to complete the task.

If you would rather we do this, then call 519-200-5493.

Once a card has been blocked, there is no way to activate it again and will remain blocked.

View Transaction History

  • Click the right button with the three dots.
  • Click "View History"
  • On the next screen you will see a list of transactions by month. For the purchases and add dollar value transactions you can click on the "Receipt" button to view and print a copy for your records.

Change Password

  • From the main Dashboard, click the three dots on the right of the blue header to see the menu.
  • Click "Change Password".
  • Enter your current and new passwords and click "Change Password".

Forgot Password

If you forget your password, use the “Forgot your password” link on the login screen.

On the next screen, enter the email address you used create your Transit Account.  A password reset email will be sent to the email we have on file for you.

Smart Card

  • Tap your smart card on the top & centre of the console.
  • Wait for the single beep
  • The green light will appear which indicates a successful tap
Picture of the console showing a red circle where to tap the smart card

Transfers

  • Hold the QR code 4″-12″ away from the screen at the bottom of the console
  • Wait for the single beep
  • The green light will appear which indicates a successful scan

picture of where to scan for transfer

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