Service Alerts

Route 1 Express Bus ends Sept. 28

The Route 1 Express bus (Sarnia to Grand Bend via Lambton Shores) that runs Friday, Saturday and Sunday will END Sunday, September 28, 2025. Although scheduled to continue until the end of October, there is not enough ridership to support its continuation this year beyond September.

NOTE: This service change DOES NOT affect the regular Route 1 bus!

Route 2 – Monday, Sept. 22

Due  to mechanical issues and the need to switch buses, there will be up to a 30 minute delay on Route 2 heading to London which will also affect the return trip from London to Grand Bend. We apologize for the inconvenience.

Update to Stranded Passenger Policy

Effective immediately, we can no longer provide taxi shuttles for passengers travelling from their point-of-origin (starting point – i.e. Sarnia) when the bus is full. Taxis will still be used when:

  • A bus breaks down, and there is no spare bus for the RETURN TRIP HOME.
  • A driver calls in sick, and there is no replacement driver for the RETURN TRIP HOME.
  • The LAST bus on a route is full, and as a result, there are stranded passengers for the RETURN TRIP HOME.

In other words, taxis will ONLY be called out if/when there is a bus service issue and a passenger is returning home.

We no longer call in taxis for passengers who have not yet left their home town to go anywhere – including work – for any reason.

This is a RETURN TRIP service only.

Receive Service Alerts

  1. By email. Sign up for email alerts sent directly to your inbox when there is a service interruption.
  2. Texting:  Text “HSAT” and the bus stop number to 8887433472 (888-RIDE-HSAT). Every bus stop has a bus stop number. Find out the number of your favourite stops on the Schedules page.
  3. Follow us on Facebook. 
  4. Phone: Call 1-888-465-0783 (9 am to 5 pm daily).

Service Alerts

image of UseTransit account showing service alert icon Once you have a “UseTransit” account (handy web portal where you can manage your Smart Card), you will also be able to see any service alerts HSAT has published.  Stay up-to-date on service disruptions, emergency announcements, and maintenance notices.

To see all of HSAT’s service alerts, sign in and click the alert icon in the upper right corner.