Service Alerts

Nov 21 – Route 1, Trip 2 Cancelled

Route, Trip 2 that leaves Sarnia at 1:48 pm arriving/leaving Grand Bend at 3:43 pm has been cancelled. Trip 3 scheduled to leave Sarnia at 5:58 pm and arriving/leaving Grand Bend at 7:53 pm will RUN AS SCHEDULED. We apologize for any inconvenience.

Update to Stranded Passenger Policy

Effective immediately, we can no longer provide taxi shuttles for passengers travelling from their point-of-origin (starting point – i.e. Sarnia) when the bus is full. Taxis will still be used when:

• A bus breaks down, and there is no spare bus for the RETURN TRIP HOME.
• A driver calls in sick, and there is no replacement driver for the RETURN TRIP HOME.
• The LAST bus on a route is full, and as a result, there are stranded passengers for the RETURN TRIP HOME.

In other words, taxis will ONLY be called out if/when there is a bus service issue and a passenger is returning home.

We no longer call in taxis for passengers who have not yet left their home town to go anywhere – including work – for any reason.

This is a RETURN TRIP service only.

Receive Service Alerts

1. By email. Sign up for email alerts sent directly to your inbox when there is a service interruption.
2. Texting:  Text “HSAT” and the bus stop number to 8887433472 (888-RIDE-HSAT). Every bus stop has a bus stop number. Find out the number of your favourite stops on the Schedules page.
3. Follow us on Facebook. 
4. Phone: Call 1-888-465-0783 (9 am to 5 pm daily).

Service Alerts

Once you have a “UseTransit” account (handy web portal where you can manage yur Smart Card), you will also be able to see any service alerts HSAT has published.  Stay up-to-date on service disruptions, emergency announcements, and maintenance notices.

To see all of HSAT’s service alerts, sign in and click the alert icon in the upper right corner.