Service Alerts

Route 1 – Oct. 14

Expect traffic delays on Tuesday, October 14, 2025, as additional traffic control will be in place around the bridge in Grand Bend due to the delivery and placement of girders to the construction site.  These traffic controls will likely cause a minor delay for the Route 1 Sarnia to Grand Bend via Lambton Shores bus.

Information about the project is available on the municipality’s Ontario Street Grand Bend Bridge Construction webpage.

Update to Stranded Passenger Policy

Effective immediately, we can no longer provide taxi shuttles for passengers travelling from their point-of-origin (starting point – i.e. Sarnia) when the bus is full. Taxis will still be used when:

  • A bus breaks down, and there is no spare bus for the RETURN TRIP HOME.
  • A driver calls in sick, and there is no replacement driver for the RETURN TRIP HOME.
  • The LAST bus on a route is full, and as a result, there are stranded passengers for the RETURN TRIP HOME.

In other words, taxis will ONLY be called out if/when there is a bus service issue and a passenger is returning home.

We no longer call in taxis for passengers who have not yet left their home town to go anywhere – including work – for any reason.

This is a RETURN TRIP service only.

Receive Service Alerts

  1. By email. Sign up for email alerts sent directly to your inbox when there is a service interruption.
  2. Texting:  Text “HSAT” and the bus stop number to 8887433472 (888-RIDE-HSAT). Every bus stop has a bus stop number. Find out the number of your favourite stops on the Schedules page.
  3. Follow us on Facebook. 
  4. Phone: Call 1-888-465-0783 (9 am to 5 pm daily).

Service Alerts

image of UseTransit account showing service alert icon Once you have a “UseTransit” account (handy web portal where you can manage your Smart Card), you will also be able to see any service alerts HSAT has published.  Stay up-to-date on service disruptions, emergency announcements, and maintenance notices.

To see all of HSAT’s service alerts, sign in and click the alert icon in the upper right corner.