The purpose of this policy is to fulfill our commitment to our passengers so that they can place their trust in Huron Shores Area Transit as a reputable and reliable method of travel.
This is a RETURN HOME service only.
A passenger may become stranded in a number of ways, including but not limited to a broken down bus unable to complete the trip, weather causing buses to be pulled off the roads, or a high-demand route with a return trip filled to capacity with no seats available.
In these situations where Huron Shores Area Transit has picked up the passenger earlier in the day and taken them to a destination location, we take responsibility for ensuring they can return home to their point of travel origin.
No bus service due to broken down bus. If no spare bus can be provided to collect passengers and complete the route, passengers will be provided a free cab ride home or to their destination, whichever destination is shortest in duration or mileage.
No bus service due to lack of a driver. Passengers whom we had transported to a destination earlier in the day and now seek to return home (to point of travel origin) but cannot due to lack of a driver or bus service cancellation will be provided a free cab ride home.
No bus seat for the return trip. Passengers whom we had transported to a destination earlier in the day and now seek to return home (point of travel origin) but cannot due to there being no seat available because the bus is full will be provided a free cab ride home.
The exception to this scenario is when the Route 2 Seasonal Express Bus (London to Grand Bend) is in operation on weekends in July and August. Since it is possible to pre-book and pay for your return trip home on that route, there will be no qualifying return home situations.
IMPORTANT NOTE
Although our first cab option is Grace Taxi, and the owner knows to invoice us directly, stranded passengers may make arrangements with other cab companies. In order for their ride to be reimbursed, we must receive a paid receipt from that other cab company and the passenger’s full name and address.
In all situations, permission to provide the cost of a cab ride home or to a destination must be obtained, from:
- The bus driver in the form of a taxi chit
- Customer Service Representative at 1-888-465-0783 (9 am to 5 pm daily)
- Katie Bradley, Voyago Operations Supervisor, 1-888-465-0783
- Susan Mills, Transit Coordinator, 519-243-1400 ext. 8108 (Monday to Friday 8:30 am to 4:30 pm)
