The purpose of this policy is to fulfill our commitment to our passengers so that they can place their trust in Huron Shores Area Transit as a reputable and reliable method of travel.
A passenger may become stranded in a number of ways, including but not limited to a broken down bus unable to complete the trip, weather causing buses to be pulled off the roads, or a high-demand route with a return trip filled to capacity with no seats available.
In these situations where Huron Shores Area Transit has picked up the passenger earlier in the day and taken them to a destination location, we take responsibility for ensuring they can return home to their point of travel origin.
No bus service due to broken down bus. If no spare bus can be provided to collect the passengers and continue the route, passengers will be provided a free cab ride home or to their destination at our cost.
Cancellation of service due to weather or lack of driver. Passengers whom we had transported to a destination earlier in the day and now seek to return home (point of travel origin) but cannot due to lack of a driver or bus service cancellation due to weather will be provided a free cab ride home at our cost.
No bus seat for the return trip. Passengers whom we had transported to a destination earlier in the day and now seek to return home (point of travel origin) but cannot due to there being no seat available will be provided a free cab ride home at our cost.
Capacity Issue. In the peak summer months, it is possible for the Route 2 London to Grand Bend bus to be at full capacity leaving London, with no room to pick up other and regular passengers along the way.
In this situation, we consider REGULAR passengers who take HSAT to WORK to be stranded passengers and will pay their cab fare to get them to work.
In the event there are more passengers than seats available, and the bus is operating the final run of the day, the driver will provide the passengers unable to board the bus with Grace Taxi’s business card, and we will provide them with a cab to get home at our cost.
IMPORTANT NOTE
Although our first cab option is Grace Taxi, and the owner knows to invoice us directly, stranded passengers may make arrangements with other cab companies. In order for their ride to be reimbursed, we must receive a paid receipt from that other cab company and the passenger’s full name and address.
In all situations, permission to provide the cost of a cab ride home or to a destination must be obtained from Susan Mills, Transit Coordinator or Cory Webb, Operations Manager with Voyago or Katie Bradley, Operations Supervisor SW Ontario, Voyago.
